How do I place an order?

First, click on the product image or product name to view the item details. Choose the color or size, then enter the quantity you want to purchase. 

You can click the “buy now” button to proceed to checkout directly, or “add to cart” and buy later with other items. You can view your cart by clicking on the cart button in the upper right-hand section of every page.

How do you calculate your shipping and handling charges?
We offer free shipping and handling for all products in our store.

What shipping options are available?
Usually, we use Front Door Package Delivery (e.g., FedEx, UPS or USPS) to your delivery address. For some larger furniture items, we may also use Truck Delivery.

Do you ship to PO Boxes, APO/FPO/DPO, Alaska, Hawaii or Puerto Rico?
Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

When will my order be delivered?
In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 5-8 working days. * Please be noted that all information regarding the shipping duration is estimated. We cannot guarantee that your order will arrive on a specific day.

Where can I find assembly instructions?
We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service at info@shoppremium.us to get one.

How do I track my order?
After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

How can I return a product?We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery or 40 days of purchase. You will only need to pay the return shipping fees. Please send us an email at info@shoppremium.us to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

What if I received damaged or incorrect merchandise?
In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us at info@shoppremium.us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we may work with you to suggest a suitable replacement.